Repair Quality Manager, Property Claims Adelaide

Repair Quality Manager – Claims Team

Position type: Full‑time, 12‑month fixed term, based in Queensland (other Australian locations considered).

Key responsibilities:

Plan, manage, and review performance of repair partners and providers through on‑site and remote audits, claims reviews, and referrals.

Provide technical expertise and business insight to strengthen partnerships with repair service providers.

Build and maintain excellent relationships with internal and external stakeholders, including brokers and partners.

Manage vendor relationships to drive optimal repair outcomes, cost efficiency, and service excellence.

Monitor industry trends and implement strategies to address emerging challenges in property repairs.

Develop and refine processes to ensure that repair quality and claims management functions align with customer, partner, and business needs.

Qualifications and experience:

Advanced knowledge of the building industry, Building Codes, insurance and claims.

Current costing knowledge of domestic and commercial works.

Solid written and oral communication skills.

Significant proven experience in costing building repairs.

Relevancy: Building industry experience, insurance industry experience desirable, trade qualifications.

Equal Chance Employer: QBE recognises the value of diverse perspectives and is committed to an inclusive workplace. The company complies with equal employment chance legislation in each jurisdiction it operates.

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