Fraud Investigator - Randstad (Adelaide)

Are you passionate about combating fraud and protecting individuals from scams? We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park. In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products. Key Responsibilities include (but are not limited to): Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters Provide guidance and support to individuals who have been victims of fraud Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity Create scam and fraud files for case management Refund and recover funds Reporting fraudulent customers to regulatory bodies Follow compliance and regulation protocols Analyse data to identify patterns and trends related to fraudulent activities About you: Previous experience in fraud investigation or a related field Investigative mindset Empathetic nature Ability to work both autonomously and in a team environment Robust analytical skills and attention to detail Excellent communication and interpersonal abilities Ability to handle sensitive information with confidentiality Proficient in using computer systems and data analysis tools What We Offer: Competitive pay rate of $45+ per hour + superannuation Comprehensive training with ongoing support Hybrid work model after 6 months Opportunities for professional development and growth Attractive discounts and perks that come with working for a Big 4 Bank! If you are committed to making a difference and have a keen eye for detail, we want to hear from you! To Apply: Please attention your resume and a brief cover letter highlighting your experience in investigation or customer support to Juanita Forster. Please note: Only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3ql7hv