Customer Support Team Officer - Children's Services (Adelaide)

**Department**: Corporate Services

**Type**: Full-time

**Posted**: 7 January 2026

**Closes**: 6 February 2026

**THE ROLE**

Do you enjoy being in a fast
- paced and rewarding role suited to someone who enjoys problem-solving through providing high quality support? Are you motivated by improving our existing processes and to be a part of a supportive team that contributes directly towards services that impact families?

If so, here's your opportunity to join YMCA South Australia as a Children's Services Customer Support Team Officer at Head Office. In this role, you'll be a key member of the central support team as you will be responsible for managing bookings, enrolments, billing processes, and customer enquiries across multiple services (OSHC and ELC). You will be the first point of contact for many families, providing professional support while ensuring accurate data management and compliance with relevant systems and processes.

**KEY RESPONSIBILITIES**
- Manage enrolments, bookings, billing, and direct debit processes across Children’s Services
- Maintain and update systems including CCMS and Xplor
- Oversee the daily administration tasks of the services and provide support to staff on site Actively participate in a culture of continuous learning and high-quality service delivery

**REQUIREMENTS FOR THE Y**
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked/lived overseas in the last 5 years)
- Provide CPR (HLTAID009)
- Relevant qualification in Children’s Services, Administration, or equivalent experience
- Excellent communication skills with the ability to build positive relationships

**ABOUT THE Y**

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life
- not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

**BENEFITS WITH THE Y**
- **Free Access**:

- Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
- **YMCA SA Discounts**:

- 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
- **Health and Wellbeing**
- Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.
- **Career Growth Opportunities**
- A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

**HOW TO APPLY**

Does this sound like you? Please submit your resume and cover letter

**Applications 04 February 2026.**

**COMMITMENT TO SAFEGUARDING CHILDREN**

YMCA South Australia is an equal prospect employer committed to safeguarding children, young people, and other vulnerable people. Apply on Kit Job: kitjobau.com/job/3qul1t