Sapol Call Centre Consultant (Pool) (Adelaide)

**South Australia Police** **Job reference**: 833824 **Location**: 5000
- ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone

**Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA**

**“Join the voice that supports South Australia
- every call matters!”**

Working in the SAPOL Call Centre means stepping into a role where every call matters. Our team provides calm reassurance, and direction during some of the most critical moments in people’s lives. As the first point of contact for community members in urgent and challenging situations, the Call Centre plays a vital role within our organisation. Staff consistently report a strong sense of purpose, knowing that every call answered contributes directly to the safety and wellbeing of South Australians.

**This role is for you if you are**: **- A confident decision maker who can provide clear verbal instructions
- Skilled at identifying and extracting key information
- An effective communicator with people from diverse backgrounds
- A team player with strong organisational abilities
- Solutions-focused, community-minded, and guided by integrity and respect
- Tech-savvy, with experience using multiple screens and software systems
- Resilient and composed in high-pressure environments

**Benefits**
- Work-life balance through flexible, preference-based rostering
- with a variety of shifts across 24/7
- Opportunities for casual, term, or permanent roles
- Wellbeing initiatives, including an onsite gym and Fitness Passport access
- A positive and diverse working environment
- Paid training
- Salary packaging options
- Career pathways within the South Australian Public Sector

**Special Conditions**
- Applicants must hold current Australian work eligibility and will undergo background and criminal history checks.
- Shifts operate 24/7, including weekends and public holidays, and overtime may be required.

Upon successful completion of training, Call Centre Consultants will be offered an ASO3 casual contract, with applicable shift penalties and allowances.

**Application Instructions**

**Please read the Job Application Guidelines.**
- South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- People with disability are strongly encouraged to apply._ _The South Australian public sector supports flexible ways of working including part time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians._

**Applications close**: 05/02/2027 5:00 PM Apply on Kit Job: kitjobau.com/job/3qznfj