Tenant Review & Engagement Officer - Part Time Role (Adelaide)

So many lives. So many ways. One you. At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home. Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity. Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home. Join us at Believe Housing Australia and help create brighter futures, together. What you’ll do As a Tenant Review & Engagement Officer, you will play a key role in ensuring tenants have a strong voice in shaping our services and improving tenant experiences across Believe Housing Australia. You’ll develop and support inclusive engagement strategies that encourage meaningful tenant participation in reviews, consultations and decision‑making processes. By building positive relationships with tenants, internal teams and community partners, you’ll help strengthen collaboration, enhance service delivery and promote a tenant‑centred approach across the organisation. Key responsibilities
- Developing and implementing tenant review frameworks, processes and systems that support genuine tenant involvement in decision‑making.
- Coordinating and supporting tenant‑led review groups, including meeting facilitation, training, service evaluation, data analysis and report writing.
- Strengthening tenant participation through consultations, surveys, focus groups, forums, community events and targeted engagement projects.
- Supporting tenant communication and engagement initiatives, including social media content, newsletters and tenant case studies to promote tenant voice and share outcomes.
- Using research and developing systems to monitor tenant feedback, performance data and outcomes to improve housing policies, procedures and services in line with best practice, legislation and the Tenant Voice Strategy. What you’ll bring
- Proven experience in tenant engagement, community engagement or a similar role within the housing or community services sector.
- Strong communication and interpersonal skills, with the ability to build positive relationships and collaborate with diverse stakeholders.
- Strong project coordination and organisational skills, with the ability to manage multiple priorities and work both autonomously and collaboratively.
- Ability to analyse data, assess community needs, prepare reports and maintain accurate records. We would also love you to have
- Knowledge of housing policies, regulations and best practices within the social and affordable housing sector.
- Understanding of tenant participation frameworks and community engagement methodologies. Why Believe Housing Australia?
- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real prospect to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime. More to enjoy
- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships.
- Find a better balance with flexible work options, including working from home, part‑time work, compressed working weeks and flexible working hours for some roles.
- Grow your skills and career with learning programs, professional development pathways, and education assistance.
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more.
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities. We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre‑employment checks. We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan. At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse – from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone – regardless of background and ability – feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r6x9g