Senior Practice Support Officer (Adelaide)

Senior Practice Support Officer – In‑Home Care Scheduling Are you a master of complex rostering who thrives in quick‑paced environments and cares deeply about patient outcomes? Join Amplar Home & Allied Health in a pivotal role where your scheduling expertise directly supports timely, high‑quality care in the community. As the Senior Practice Support Officer, you’ll be at the heart of operations—coordinating and optimising schedules for community clinicians, supporting frontline teams, and ensuring patients receive the right care at the right time. Partnering closely with your People Leader, Resource Planning Lead and analytics teams, you’ll balance operational excellence with continuity of care. What you’ll do
- Lead day‑to‑day scheduling operations, monitoring performance and resolving escalations in real time
- Create and optimise rosters and schedules aligned to demand, geography and contractual requirements
- Support onboarding, training and coaching of Practice Support Officers
- Use data and insights to drive smarter resourcing decisions, including internal vs brokered services
- Champion best‑practice scheduling, governance, and continuous improvement
- Communicate confidently with patients, referrers and stakeholders to deliver an exceptional experience What you’ll bring
- 3+ years’ experience in large‑scale workforce planning/rostering
- Advanced Excel skills (Access/SQL advantageous) and strong analytical capability
- A proactive, resilient, can‑do mindset with excellent communication skills
- Proven ability to coach others, manage competing priorities and influence stakeholders
- Make a meaningful impact on patient care and community outcomes
- Work with a cooperative, values‑driven team
- Be empowered to improve systems, processes and performance Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. Be Yourself. Belong Here #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8mtb