Technical Support Officer Adelaide

Job Description

We’re seeking a Technical Support Officer to join our National IT team, based onsite in South Australia. This role will be split across locations, with approximately 80% based at our Dulwich office and 20% supporting our Adelaide CBD office. Reporting to the Senior Service Desk Manager, you’ll be the primary onsite IT contact, delivering high‑quality support and exceptional customer service across all levels of the business.

Key Responsibilities

Proactively identifying and resolving IT issues, with a focus on supporting our Melbourne offices.

Providing Level 1 and Level 2 support for hardware and software.

Following established processes and ensuring thorough documentation of procedures.

Recommending system upgrades or replacements when appropriate.

Championing the IT brand by locally implementing customer‑facing technology initiatives.

Actively participating in and driving IT‑related projects.

Technologies

ITIL

Windows 11

Azure Tools

Intune Administrator

Office365 Suite

Active Directory

ServiceNow

Citrix

SharePoint

TeamViewer

Teams

Audio and Visual (conferencing)

LAN/WAN/WLAN

Qualifications

Tertiary qualifications and proven experience in an IT support role.

Robust organisational skills and the ability to work independently while managing a dynamic and varied workload.

A customer‑first mindset, with excellent communication and interpersonal skills.

Experience in hardware lifecycle management is highly regarded.

Proficiency in Microsoft applications and a solid understanding of network fundamentals.

Confidence in building robust business relationships, including with senior stakeholders.

The ability to deliver information sessions or training as needed.

This is a hands‑on, autonomous role, backed by the deep expertise of our regional IT team. If you’re looking for a diverse and engaging position within a large corporate environment where you can continue to grow your IT career, we’d love to hear from you.

Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the workplace.

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