Member Consultant (Adelaide)

Job Category: Branch-based sales and service The opportunity. This role directly supports Defence Bank's purpose, ensuring that our members can count on us. You will deliver outstanding member service to meet member needs, whether it be helping them buy their first car, enquire about home loans or providing insurance for an important asset. No two days are the same – this role offers variety, flexibility and exposure to many aspects of the banking world. Key Responsibilities
- Consumer Lending Products: Contribute to the branch's consumer lending portfolio, including personal loans, credit cards and identify home lending opportunities to mobile lenders.
- New Memberships & Services: Open new memberships, current savings accounts, deposit accounts and provide general insurance products to members.
- Inbound/Outbound Calls: Provide the "best in class" member service for inbound and outbound calls, supporting members from across Australia.
- Branch Operations: Pro‑actively complete branch activities such as processing over‑the‑counter transactions (deposits & withdrawals), account maintenance and contribute to overall member satisfaction and member service standards.
- Risk and Compliance: Adhere to current policies, procedures and compliance standards. Desired Skills and Experience About you. We are looking for someone who connects with people, excels in providing a memorable experience for our members and unearths needs through conversations, offering banking strategies to help members achieve their goals. To be successful in this position, you will have:
- Experience within a customer‑facing retail or administrative team or similar.
- Ability to multitask, prioritise and seek improvement in the way things are done to reduce member effort.
- Strong organisational and communication skills.
- Prior experience in banking desirable but not essential.
- Demonstrated experience or skills in:
- Developing effective relationships with people leaders, peers and colleagues across various locations.
- Comfort using various systems to capture and record data accurately.
- Desire to be a high achiever and motivated by hitting targets.
- Awareness of the ever‑changing risk landscape. All successful candidates will be required to complete employment checks prior to an offer of employment. Only shortlisted applicants with Australian Working Rights will be contacted to discuss their application. Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rinlk