Power Platform Support Engineer (Adelaide)

Overview Altus is on a mission to eliminate administrative work through intelligent automation – freeing people to focus on what truly matters. Our Microsoft 365-based Project Portfolio Management platform is growing rapidly, and as we expand our global support model, we are looking for a Technical Support Engineer in Australia to work alongside our European support function and ensure our partners and customers succeed with Altus. This is an exciting opportunity to join a growing Australian technology company with a global footprint. You’ll play a critical role in supporting our international ecosystem – providing expert technical guidance across the Microsoft 365 and Power Platform environment that powers Altus. If you enjoy solving complex technical problems, helping customers succeed, and working with up-to-date Microsoft technologies, this role offers the chance to make a meaningful impact. The Role As a Technical Support Engineer, you’ll deliver high‑quality, efficient and customer‑centric technical support to Altus partners and customers globally, working closely with our European support team to provide extended coverage across time zones. This role follows a structured 11am–7pm schedule, enabling critical overlap with our European team and supporting a seamless global support model. You’ll act as a second and third level escalation point across the Microsoft 365 ecosystem, Microsoft Power Platform, and the Altus product suite, ensuring issues are resolved quickly and effectively. Designed to complement our European support function, this role is key to delivering a “follow‑the‑sun” support model. You’ll collaborate closely with both the European support engineer and the Altus engineering team in Australia to resolve complex issues and continuously improve the platform experience. This position is central to the success of the Altus global ecosystem – enabling partner success, protecting customer satisfaction, and supporting our continued international growth. What you’ll be doing
- Provide advanced technical support across Altus modules and Microsoft 365 components
- Troubleshoot complex issues within Power Apps, Power Automate, Power BI and Dataverse environments
- Identify whether issues relate to product defects, configuration or partner implementations
- Maintain accurate support records and manage escalations to Product, Engineering and Leadership teams
- Support major incidents and outage management when required
- Work closely with the European support engineer to ensure smooth handovers and continuity of support
- Act as a technical escalation point for Altus channel partners, supporting troubleshooting and best practices
- Assist with partner onboarding and technical knowledge transfer
- Support partner‑led customer enhancements to ensure platform compatibility
- Assist with release validation and environment management, working closely with the Product team
- Create and maintain knowledge base articles, troubleshooting guides and documentation
- Identify opportunities to improve processes through automation and AI‑driven support tools
- Communicate clearly and professionally with partners and customers
- Participate in technical meetings when required and support solution discussions About you You’re a technically curious problem‑solver who enjoys helping customers succeed with technology. You’re comfortable working independently, collaborating across time zones, and tackling complex technical challenges. The successful candidate must be comfortable with working a 11am–7pm shift.
- 5+ years experience in a technical support or development role
- Strong knowledge of the Microsoft Power Platform, including Power Apps (model‑driven apps), Power Automate, Power BI and Dataverse
- Experience with Support Management Systems
- Excellent troubleshooting and analytical skills
- Strong communication and interpersonal skills
- A calm, customer‑focused approach when managing technical issues
- Passion for Microsoft cloud technologies
- Comfortable working a set schedule of 11am–7pm to support global operations
- SharePoint or Microsoft 365 administration
- Microsoft Project, Planner or DevOps
- Building Power Platform solutions
- SQL queries or Power BI reporting
- Microsoft certifications and relevant tertiary qualifications are highly valued Why this role is special This role sits at the centre of Altus’s global partner and customer ecosystem, forming a key part of our international support model.
- Work in a truly global support function alongside our European team
- Help deliver seamless, round‑the‑clock support to partners and customers
- Work directly with Microsoft 365 and Power Platform technologies
- Contribute to the continuous improvement of the Altus platform
- Help shape how technical support evolves using AI and intelligent automation
- Play a key role in Altus’s global growth Benefits Flexibility to work within a 11am–7pm overlap slot with European teams and support a follow‑the‑sun global coverage. Opportunity to work on cutting‑edge Microsoft technologies such as Power Platform, Dataverse, and Microsoft Copilot within a collaborative global team spanning Australia and Europe. Chance to influence technical support processes and the Altus platform with automation and AI initiatives. EEO Statement At Altus, we celebrate our diverse community and are committed to providing equal employment opportunities for all. We welcome applicants from all backgrounds and are committed to a respectful workplace that embraces diversity, equity, and inclusion. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rixfx