Senior Member Service Officer Port Adelaide

Retail Banking

Small team environment

Busy and varied role

Your organisation

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.

Our Bank is member focussed and values-driven. We make responsible, ethical decisions that benefit our members and the communities in which we operate. We reinvest our profits to provide better products and services for our members.

The Chance

We are currently seeking a part-time Senior Member Service Officer, to work 25 hours per week (Monday to Friday, 5 hours per day) at our Port Adelaide service centre.

You'll be joining a single person branch who are focussed on providing our members with a consistently professional and friendly service experience. The key aspects of your new role include:

Delivering productive and professional service through the Service and Contact Centre channels

Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards and personal loan

Creating opportunities to provide a total solution for our members’ financial needs

Efficiently processing members' cash and non-cash transactions

Associated administrative tasks including maintaining accurate and timely member records in various systems

Your Profile

You are a collaborative service professional who is:

a consistent advocate of our brand

results oriented with the capacity to identify and convert recent business opportunities

well-organised and able to work independently

proactive and able to work well independently when required

able to communicate confidently with a Bank’s members (face-to-face and over the phone)

able to communicate confidently with fellow work colleagues

Tier II Accredited (desirable)

We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

To express your interest in this position, please click on the appropriate link below. Apply on Kit Job: kitjobau.com/job/3rkkgr