Head Of Customer Service & Workforce Adelaide
Head Of Customer Service & Workforce Adelaide
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Adelaide, Australia -
Posted: less than a week ago
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Description
A market-leading mid-sized aged care provider is seeking an experienced operational leader to join the organisation as Head of Customer Service & Workforce.
This senior leadership role will oversee customer service delivery, workforce operations, scheduling and home support services across a large and complex community services setting.
The position plays a key role in driving customer experience outcomes, workforce capability, operational performance and continuous improvement initiatives, while leading a multidisciplinary leadership team through a period of growth and sector reform.
Key Responsibilities
Lead customer service, workforce planning and scheduling functions
Oversee community workforce operations including support workers and service delivery teams
Drive customer experience outcomes and service quality initiatives
Lead operational performance, KPI delivery and budget oversight
Ensure compliance with Aged Care Quality Standards and relevant legislation
Manage workforce capability, engagement and leadership development
Drive continuous improvement, operational efficiencies and change initiatives
Collaborate closely with executive leadership across Home Care and Retirement Living operations
The Ideal Candidate
Senior leadership experience within aged care, home care, community services or healthcare
Strong operational management and workforce planning capability
Experience leading large multidisciplinary teams through change
Strong financial, reporting and business performance experience
Sound understanding of aged care legislation, compliance and funding models
Customer-centric leadership style with strong stakeholder engagement capability
Experience across scheduling, service delivery and workforce operations highly regarded
What’s on Offer
$135k–$150k base salary + super & salary packaging
Senior leadership chance within a growing sector
Opportunity to influence operational strategy and customer experience outcomes
Supportive executive leadership workplace
Career progression and long-term growth potential
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rl6w1
This senior leadership role will oversee customer service delivery, workforce operations, scheduling and home support services across a large and complex community services setting.
The position plays a key role in driving customer experience outcomes, workforce capability, operational performance and continuous improvement initiatives, while leading a multidisciplinary leadership team through a period of growth and sector reform.
Key Responsibilities
Lead customer service, workforce planning and scheduling functions
Oversee community workforce operations including support workers and service delivery teams
Drive customer experience outcomes and service quality initiatives
Lead operational performance, KPI delivery and budget oversight
Ensure compliance with Aged Care Quality Standards and relevant legislation
Manage workforce capability, engagement and leadership development
Drive continuous improvement, operational efficiencies and change initiatives
Collaborate closely with executive leadership across Home Care and Retirement Living operations
The Ideal Candidate
Senior leadership experience within aged care, home care, community services or healthcare
Strong operational management and workforce planning capability
Experience leading large multidisciplinary teams through change
Strong financial, reporting and business performance experience
Sound understanding of aged care legislation, compliance and funding models
Customer-centric leadership style with strong stakeholder engagement capability
Experience across scheduling, service delivery and workforce operations highly regarded
What’s on Offer
$135k–$150k base salary + super & salary packaging
Senior leadership chance within a growing sector
Opportunity to influence operational strategy and customer experience outcomes
Supportive executive leadership workplace
Career progression and long-term growth potential
J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rl6w1
Highlights
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Company nameAustcorp Executive Recruitment -
Job positionHead Of Customer Service & Workforce Adelaide
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