Analyst I, Cdd (Adelaide)

Analyst I – Trust & Safety We are looking for a skilled and passionate Analyst I to join our global Trust & Safety team, responsible for protecting donors, fundraiser organizers and beneficiaries from financial crimes and abuse. Responsibilities Conduct Customer Due Diligence (CDD) reviews in accordance with internal policies, procedures and regulatory requirements. Review identity verification results and supporting documentation to confirm authenticity of customer identities. Perform sanctions and watchlist screening to identify potential Politically Exposed Persons, adverse media or other risk indicators. Assess fundraiser and account attributes for indicators of fraud, abuse or financial crime using established risk signals and elevate cases as required. Conduct onboarding due diligence on organizations, verifying entity information, ownership details and supporting documentation. Document findings clearly and accurately in internal case‐management systems to support escalation, audit readiness and investigations. Collaborate with cross‐functional teams – Payments Risk, Content Risk, Legal, Customer Care, Compliance – to resolve due diligence inquiries. Respond to customer inquiries via email and phone regarding identity verification and due diligence, balancing risk mitigation with a positive user experience. Build familiarity with common fraud and financial‐crime risks observed on the platform to support effective identification and escalation of high‐risk cases. Support the team during crisis situations by prioritizing reviews of crisis fundraisers and assisting affected customers and stakeholders. Qualifications Bachelor's degree or equivalent practical experience preferred. 1‐3 years of experience in operations, payments, financial services, fraud prevention, compliance or a related field with knowledge of merchant processing behaviours. Familiarity with customer due diligence identity verification processes, financial‐crime risk indicators and KYC standards, and how they apply to merchants and the broader ecosystem. Empathetic and customer‐focused with the ability to balance risk mitigation and positive user experience. Understanding of evolving regulatory requirements and industry guidance. Strong attention to detail and the ability to identify inconsistencies and elevate risks appropriately. Excellent organisational and communication skills, both oral and written, with C1 English proficiency. Strong analytical and critical‐thinking skills, and a proactive approach to staying current. Ability to work with ambiguity, thrive in a dynamic setting and adapt to shifting priorities. Comfortable working in a distributed global workforce and maintaining communication while working autonomously. A self‐starter with strong ownership and accountability. Benefits Competitive pay and comprehensive healthcare benefits. Hybrid‐work support, flexible time‐off policies and generous parental leave. Financial assistance for hybrid work, family planning and mental‐health and wellness resources. Learning, development and recognition programmes for growth opportunities. Volunteer programme to support community engagement and DEI initiatives. GoFundMe is proud to be an equal‐opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, colour, religion, ethnicity, nationality, sex, sexual orientation, gender identity, pregnancy status, marital status, age, medical condition, mental or physical disability or military veteran status. If you require a reasonable accommodation to complete a job application or interview, please contact us. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3re45n