Senior Case Manager Level 1 (Adelaide)

About the role Proactively manage your own Compulsory Third Party (CTP) claims portfolio through to finalisation, ensuring high‐quality decision‐making and customer‐focused outcomes. Drive strategic, holistic case management, applying early intervention and collaborative planning to support effective recovery and return‐to‐work pathways. Assess and manage claimant needs, including analysing medical information, handling benefit‐related correspondence, and coordinating treatment and rehabilitation requirements. Evaluate and approve reasonable and necessary treatment and rehabilitation, making evidence‐based decisions aligned with recovery goals. Ensure strong compliance and quality standards, maintaining integrity and adherence to all relevant legislation, policies, and guidelines. Build productive relationships with key stakeholders—including legal, medical, and rehabilitation partners—and collaborate with your Team Manager to provide coaching, guidance, and support across the team. About you Previous CTP Claims experience (minimum 3 years) Excellent customer service and communication skills Strong negotiation and conflict resolution skills Time management skills and a proactive approach Ability to take ownership of assigned tasks Understanding of a compliance and target driven setting Strong analytical and problem‐solving skills Emotional intelligence A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks Inclusive Culture: Join a supportive, open‐minded team focused on customer outcomes, bringing your authentic self to work every day! Work‐life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well‐being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer! We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfhhw