Customer Service Manager - Operations (Adelaide)

One weekend a fortnight roster Lead warehouse, operations and customer experience Growth opportunities with a leading national retailer About our client Join a leading Australian retail business known for delivering an exceptional customer experience, strong team culture and a fast-paced environment where no two days are the same. With a focus on operational excellence, team development and customer satisfaction, this business offers genuine career growth and long-term stability. About the role We are seeking an experienced and hands-on Customer Service Manager to lead the operations, warehouse and customer service functions of a high-volume retail store in Noarlunga. This is a leadership role focused on driving operational standards, developing team capability and ensuring customers receive an exceptional end-to-end experience. Working full-time with only one weekend a fortnight, this role offers a fantastic balance of leadership, operations and customer engagement. What you will do
* Lead, coach and develop the warehouse and operations teams through structured training and support
* Deliver outstanding customer experiences while managing complaints and escalations professionally
* Ensure compliance across all store operations, with a strong focus on workplace health and safety
* Oversee inventory, warehousing and stock management processes to maximise efficiency and accuracy
* Manage store processes including payroll, rostering, contractor management and loss prevention
* Maintain high standards across visual merchandising, store presentation and in-store marketing activity
* Support financial performance through labour management, inventory control and operational efficiencies
* Ensure systems, reporting and records management processes are accurate and compliant
* Build strong relationships with internal stakeholders, suppliers and external partners What you will bring
* Previous leadership experience within retail, operations, and warehouse in fast-paced environments
* Strong people leadership capability with a coaching-focused management style
* Excellent organisational and problem-solving skills in a fast-paced environment
* Experience managing stock control, inventory or operational processes
* Ability to manage customer escalations and deliver positive outcomes
* Strong understanding of workplace safety and compliance standards
* Confidence leading teams and driving accountability across multiple functions What's in it for you!
* Full-time leadership role with career progression opportunities
* One weekend a fortnight roster
* Salary $80K
- $85K + Super
* Supportive leadership team and established business
* Opportunity to make a genuine impact across operations and customer experience
* Brand new store
- coming soon! We are interviewing now, so be quick to apply! Recruiter: Dannielle Zwirek | Reference: ****** #SCR-dannielle-zwirek To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Dannielle Zwirek on ************ quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing #SCR-dannielle-zwirek Consultant ****** Reference number: ****** Profession:Retail Consumer ProductsManagement
- Department/Assistant Company: Frontline Retail South Australia Date posted: 21st May, **** Apply on Kit Job: kitjobau.com/job/3rfqsx