Head of Customer Service & Workforce (Adelaide)

A market-leading mid-sized aged care provider is seeking an experienced operational leader to join the organisation as Head of Customer Service & Workforce. This senior leadership role will oversee customer service delivery, workforce operations, scheduling and home support services across a large and complex community services setting. The position plays a key role in driving customer experience outcomes, workforce capability, operational performance and continuous improvement initiatives, while leading a multidisciplinary leadership team through a period of growth and sector reform. Key Responsibilities
- Lead customer service, workforce planning and scheduling functions
- Oversee community workforce operations including support workers and service delivery teams
- Drive customer experience outcomes and service quality initiatives
- Lead operational performance, KPI delivery and budget oversight
- Ensure compliance with Aged Care Quality Standards and relevant legislation
- Manage workforce capability, engagement and leadership development
- Drive continuous improvement, operational efficiencies and change initiatives
- Collaborate closely with executive leadership across Home Care and Retirement Living operations The Ideal Candidate
- Senior leadership experience within aged care, home care, community services or healthcare
- Strong operational management and workforce planning capability
- Experience leading large multidisciplinary teams through change
- Strong financial, reporting and business performance experience
- Sound understanding of aged care legislation, compliance and funding models
- Customer-centric leadership style with strong stakeholder engagement capability
- Experience across scheduling, service delivery and workforce operations highly regarded What’s on Offer
- $135k–$150k base salary + super & salary packaging
- Senior leadership opportunity within a growing sector
- Opportunity to influence operational strategy and customer experience outcomes
- Supportive executive leadership environment
- Career progression and long-term growth potential #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rn6ip