Service Scheduler & Technician Coordinator (Adelaide)

Jungheinrich is looking for a passionate and self‑motivated Service Coordinator to be based in our Adelaide branch to maintain and action customer requests for service of our in‑demand products. Reporting to the State Service Manager, you will be a key contact for coordinating scheduled maintenance for our extensive fleet of materials handling equipment. Your role will involve proactive planning and scheduling, ensuring efficient and cost‑effective operations while maintaining customer satisfaction. About You: At Jungheinrich Australia we are proud of our culture and want to protect what we are building. Change can be difficult and is not for everyone, so we are very selective about who we invite to join. You will have:
- Strong ability to manage competing priorities and balance stakeholder needs.
- Exceptional organisational skills with a keen attention to detail.
- Excellent communication skills; service centre experience is desirable.
- Ability to remain positive under pressure.
- Experience in service or aftersales roles (materials handling or similar industries preferred). Your Key Responsibilities:
- Schedule and create service calls and jobs for technicians.
- Plan and manage technician deployment.
- Book appointments and manage service orders with customers.
- Ensure in-depth knowledge of aftersales products and service processes.
- Utilise aftersales service systems and software to optimise workflow.
- Complete administration and invoicing tasks as directed. What We Offer:
- Exclusive vehicle discounts – Enjoy top tier national fleet pricing on a wide range of Volkswagen Group Australia vehicles.
- Health & lifestyle savings – Access Wherefit corporate perks and save up to 50% on gyms, wellness programs, and more.
- Employee Assistance Program (EAP) – Take advantage of confidential, professional support whenever you need it.
- Supportive team culture – A supportive, collaborative environment where a healthy high‑performance culture is paramount and success is shared and celebrated.
- Job security – International market leading company. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ropqk