Part-Time IT Desktop Support Specialist (Adelaide)

Add expected salary to your profile for insights Part-Time | Monday to Friday | Approx. 8:00am – 1:00pm Adelaide, SA. The role is not applicable for anyone living overseas or interstate. About the Role We are seeking a proactive and customer focused IT Desktop Support Officer to join our IT team on a part time basis. This role is critical in ensuring the stability, security, and smooth operation of our IT environment across Australia and offshore teams. You will provide frontline technical support and help maintain a secure, reliable, and efficient IT environment within a modern Microsoft 365 and cybersecurity-focused organisation. Why SuperGuardian? SuperGuardian is an innovative, market leading firm founded by Chartered Accountants. We specialise in SMSF administration, accounting, online reporting, and technical services. With a team of more than 90 staff across Australia and offshore, we continue to grow while maintaining a collaborative and inclusive culture. Here’s what you’ll enjoy about working with us: A positive and team oriented workplace where your contribution is genuinely valued. Regular social events and activities organised by our Fun Committee. The opportunity to play a meaningful role in a growing business where your ideas, initiative, and professionalism can make a real impact. Exposure to modern IT systems, cybersecurity initiatives, and continuous improvement projects. A supportive leadership team that values development, collaboration, and innovation. Key Responsibilities Provide Tier 1 and Tier 2 desktop support across Windows and Microsoft 365 environments Troubleshoot and resolve hardware, software, and user issues efficiently Set up and configure desktops, laptops, mobile devices, printers, and peripherals Manage service desk tickets with strong customer service and SLA adherence Perform patching, updates, and software installations to maintain security and compliance Maintain accurate IT asset inventory and documentation Support onboarding and offboarding processes (accounts, devices, permissions) Assist with video conferencing and meeting room IT setups Monitor compliance with IT policies and report any security concerns Collaborate with internal IT teams and vendors on support and project initiatives About You You are a hands-on IT professional with strong problem-solving skills, a customer-first mindset, and the ability to work independently during core support hours. This role would suit someone who enjoys taking initiative, solving problems independently, and contributing to continuous improvement across the business. Skills & Experience Required Minimum 2+ years’ experience in IT support or a similar role Strong experience supporting Windows 10/11 and Microsoft 365 environments Hands-on experience with: Active Directory (user and group management) Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Centre Exchange Online administration Experience with: Hardware setup, imaging, and troubleshooting Virtual environments (Hyper-V or VMware) Remote Desktop Services / Terminal Services Solid understanding of TCP/IP networking fundamentals Experience with Sophos Central (Endpoint / MDR / XDR administration or monitoring) Strong documentation and organisational skills Desirable (but not essential) Experience in ISO 27001 administration, compliance activities, or similar roles Exposure to NIST or SOC 2 frameworks Experience supporting cybersecurity tools (endpoint protection, patching, awareness training) Experience working in a multi-site or hybrid setting What You’ll Be Doing Beyond Support Maintaining IT documentation, procedures, and asset registers Supporting cybersecurity initiatives and compliance activities Assisting with IT audits and policy adherence Contributing to continuous improvement of IT support processes Ready to join us? Please apply by uploading your resume and cover letter to Seek. (No unsolicited contact from agencies, please.) Unlock job insights Hirer responsiveness Salary match Number of applicants Your application will include the following questions: How many years' experience do you have as an Information Technology Desktop Support Officer? How many years' experience do you have in the IT industry? Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rphe7