Intake Assessment and Diversion Pathways Worker (Adelaide)

Job type: Permanent – Full Time Location: Adelaide Closing date: 14/06/2026 Intake Assessment and Diversion Pathways Worker About Catherine House Since 1988, Catherine House Inc. has provided inner‑city services, supporting women out of homelessness, for women over 18 years of age and unaccompanied by children. It offers crisis, mental health, and longer‑term supported accommodation, as well as supporting many others via outreach services or through women using our onsite Women’s Centre or Education and Employment Program. Catherine House is an unregistered NDIS service provider with an area of specialty in psychosocial disability, delivering a range of supports to clients living in our accommodation programs or in the community. We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders. About the role We’re currently seeking an Intake Assessment and Diversion Pathways Worker . The Intake Assessment, Diversion and Pathways Worker is a newly configured role established to support our evolving service model, including the Gateway Support Service and the planned Catherine House New Generation build. The role undertakes structured, risk‑informed assessments of referrals and develops recommendations regarding suitability for Catherine House accommodation programs or other services, diversion, or alternative housing or support pathways, where Catherine House is not best placed to meet the client’s needs. Key responsibilities Processing Referrals
- Conduct structured comprehensive assessments using agreed frameworks
- Conduct assessment and make recommendations for one‑off brokerage support to divert from a period of homelessness or resolve a financial crisis
- Ensure a clear system for timely documentation of all referral information to ensure clarity for all staff to respond to if intake worker not available Client Support
- Identify and facilitate appropriate pathways or diversion options
- Facilitate referrals to internal waitlist support and other Catherine House supports as appropriate, or to external services
- Ensure mental health services are in place if required, and appropriate safety plan has been made available
- Appropriately assess for family and domestic violence, and ensure a safety plan is constructed, where there is any risk to the client Stakeholder Engagement
- Build collaborative relationships with housing and accommodation providers, to ensure warm referrals are facilitated in a seamless manner
- Work collaboratively with other workers involved in the client’s support
- Contribute to service improvement based on interactions with relevant stakeholders Administrative Support
- Be responsible for administrative tasks associated with the operational aspects of the program. These may include additional data management and reporting, client file management, or other related tasks as delegated by the line manager.
- Provide trend analysis and reporting as required on clients’ support needs and unmet needs
- Other tasks or duties as directed About you You will have:
- Qualified Social Worker eligible to be registered under the SA Social Work Registration Scheme OR
- Relevant tertiary qualification and sufficient experience providing relevant services that enables eligibility for Provisional or Limited registration under the SA Social Work Registration Scheme
- Minimum 2 years’ experience in assessment or intake roles within community or crisis services.
- Experience working with women experiencing disadvantage, trauma, or mental health challenges.
- Strong interpersonal skills with a compassionate, non‑judgemental approach. You must agree to undertake any required employment screening, which may include a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and an NDIS Worker Screening Check. Catherine House is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees must uphold our Child Safety Policy and Code of Conduct to ensure a secure environment for children. Catherine House supports women over 18 years. Our values in action Everything we do is guided by our shared values:
- Putting people first – we listen, respect, and respond to our communities.
- Working together – collaboration helps us achieve better outcomes.
- Doing the right thing – we act with integrity and accountability.
- Acting boldly – we innovate to address current housing challenges. We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment. Disclaimer: To the best of Catherine House’s knowledge, this information is valid at the time of publication. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqccq