Customer Service Administrator (Adelaide)

Adelaide Hills Panel Works is a proudly local South Australian business, operating since 2000. Their genuine passion for cars shines through in every aspect of their work, ensuring the highest standard of workmanship and quality while treating every vehicle with the same care and attention as if it were their own. Customer Service Administrator role: full‑time Monday to Friday; the first point of contact for Adelaide Hills Panel Works, responsible for delivering an exceptional customer service experience while ensuring the office operates smoothly and efficiently. Responsibilities
- Greeting customers as the first point of contact
- Answering incoming phone calls and e‑mail enquiries
- Booking and confirming vehicle assessments, repairs, and customer appointments
- Providing customers with updates regarding their vehicle repairs and timelines
- Managing customer records, invoices, and general administration tasks
- Processing payments and handling EFTPOS transactions
- Maintaining accurate data entry and filing systems
- Pre and post check‑in of vehicles
- Assisting with pre‑finish cleaning and detailing of vehicles
- Ensuring the reception and office areas are presentable Skills Ideally, you will have previous experience in an administration or receptionist role and be able to deliver exceptional customer service and professionalism.
- Proficient computer skills, including Microsoft Word, Excel, invoicing, and database software
- Excellent communication skills (both written and verbal)
- Robust time management, attention to detail, and organisational skills
- Positive, reliable, and friendly attitude
- Experience with Xero (desirable) If you enjoy working within a passionate and supportive team, take pride in your organisational skills, and are committed to delivering excellent customer service, this could be the perfect role for you. Live local? Why not work close to home with a business that has proudly supported the local community for over 26 years? For more information, reach out to Arielle Jennings on . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrpr5