Patient Contact Centre Consultant Adelaide, SA

About the Role We are looking for people with a calm, professional and customer-focused style to join Jones Radiology’s Central Bookings Contact Centre in Eastwood. As a Patient Bookings Consultant, you will play an important role in helping patients access the care they need across Jones Radiology’s network of clinics and specialist imaging services. You will be one of the first points of contact for patients, clinics and hospitals, providing clear, accurate and professional support over the phone. This is more than a standard contact centre role. You will help patients book medical imaging appointments, answer enquiries, navigate important information and identify the best next step in their healthcare journey. Each call is an opportunity to provide calm, reassuring and efficient service during what may be an important or uncertain time for the patient. You will work in a structured, supportive and fast-paced environment, managing a steady volume of calls while using multiple systems and following established processes. The role will suit someone who is warm and professional, confident with technology, quick to problem-solve and able to balance patient care with accuracy, focus and pace. What You’ll Be Doing
- Answer inbound calls and web requests from patients, referrers and other healthcare professionals
- Book and schedule a range of medical imaging appointments
- Provide clear information with care, patience and professionalism
- Accurately enter and update patient information across multiple systems
- Use internal knowledge resources to find accurate information and resolve enquiries
- Help identify the best next step for each patient or referrer
- Manage calls efficiently while maintaining a high-quality patient experience
- Work within established processes, service standards and contact centre expectations What You Can Expect
- A full time role based in Eastwood
- Rotating weekday shifts between 7:30am and 6:00pm, Monday to Friday
- One Saturday shift per month, 8:00am to 5:00pm, with applicable overtime rates
- A comprehensive four-week training program to make sure you feel comfortable and confident
- Structured scripts, systems training and knowledge resources to support your learning
- Ongoing coaching, feedback and development
- A warm and supportive team environment with regular recognition and team celebrations
- The opportunity to build your capability within a respected healthcare organisation About You You may have experience in a contact centre, healthcare, administration, reception, retail, hospitality or customer service environment. Previous medical or radiology experience is not essential. More important is your ability to learn, use systems confidently, communicate clearly and provide a consistently high standard of service. Most importantly, you will bring:
- A genuine interest in helping people and supporting patient care
- A calm, professional and warm phone manner
- The ability to stay composed in a busy, structured environment
- Strong attention to detail and accuracy
- Confidence using multiple computer systems at once
- Good problem-solving skills and the ability to think on your feet
- Strong memory retention and the ability to apply new information
- Patience, resilience and the confidence to guide calls appropriately
- Reliability, adaptability and a willingness to learn Rewards & Benefits
- Competitive packages that reflect your skills, experience and contribution
- Generous paid parental leave
- Fitness Passport, wellness tools and programs
- Novated vehicle leasing options
- Annual uniform allowances
- A supportive culture with regular recognition and team celebrations
- Annual performance reviews, with potential progression based on contribution and development #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rthwi