Project Officer, Quality & Service Improvement (Adelaide)

Project Officer, Quality & Service Improvement
- Help shape and improve services that support older South Australians to live with dignity, safety, and quality care.
- Diverse project‑based role with opportunities to influence service improvement initiatives, quality outcomes, and organisational best practice.
- Join a supportive and values‑led organisation where collaboration, inclusion, and continuous improvement are genuinely encouraged. So many lives. So many ways. One you. 50,000 lives and counting. That’s how many South Australians our people support each year. As one of the state’s leading not‑for‑profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve — and we’re growing our reach for the future. Bring your quality improvement and project coordination expertise to a role where your work creates meaningful impact across aged care services. What you’ll do As the Project Officer – Quality & Service Improvement, you will play an important role in supporting the quality, safety, and continuous improvement of Community Aged Care services. Working closely with operational leaders and frontline teams, you will ensure services meet legislative, accreditation, and organisational quality standards while keeping customer outcomes at the centre of everything you do. This is a hands‑on role that combines quality coordination, compliance, reporting, and service improvement. You will support complaints and incident management processes, contribute to audit preparation and quality reviews, and use data and insights to identify opportunities to strengthen service delivery and customer outcomes. While there are no direct reports, you will collaborate with stakeholders across the organisation to drive a culture of continuous improvement, quality care, and regulatory compliance. Work priorities may vary depending on operational requirements, making this an ideal opportunity for someone who enjoys variety and can adapt to changing priorities. You’ll be trusted to make a valuable impact by:
- Monitoring, investigating, and supporting the management of complaints and customer feedback.
- Assisting with incident management processes and quality improvement actions.
- Coordinating quality reporting, data analysis, and continuous improvement activities.
- Supporting audit preparation, internal reviews, and accreditation readiness.
- Developing, reviewing, and maintaining quality documentation, policies, procedures, and reporting tools.
- Collaborating with operational teams to identify risks, trends, and opportunities for service improvement. What you’ll bring To thrive in this role, you will have:
- Experience in a Quality Officer, Quality Coordinator, Quality Improvement, Compliance, Risk, or Clinical Governance role.
- Strong knowledge of quality frameworks, auditing processes, complaints management, and continuous improvement practices.
- Experience within aged care, healthcare, disability, or another regulated setting.
- Strong analytical and reporting skills, with the ability to interpret data and identify improvement opportunities.
- Excellent organisational skills with the ability to manage competing priorities and changing workloads. We would also love you to have:
- Experience using AlayaCare, RiskMan, and My Aged Care systems.
- AHPRA registration as an Enrolled Nurse or Registered Nurse.
- Experience supporting accreditation, quality reviews, and audit activities.
- Qualifications in Quality Management, Clinical Practice Improvement, Business Process Improvement, or a related field.
- Knowledge of contemporary aged care standards, legislation, and best practice quality frameworks. More to enjoy
- Salary packaging options, including novated leasing, and savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships.
- Growth in skills and career through learning programs, professional development pathways, and education assistance.
- Employee wellbeing program, confidential employee assistance programme, chaplaincy services, domestic and family violence support, and more.
- Paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities. Our impact starts with you Join AnglicareSA, and help us change lives and communities. We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan. At AnglicareSA we pride ourselves on building a diverse team comprising lived experiences, skills, knowledge, and personalities. We value the benefits this brings to people and communities, and we strive to create a place where everyone – regardless of background and ability – feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know. AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre‑employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtwsx