Mobile Claims Specialist (Adelaide)

Company Overview EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML. The Opportunity As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Bring your customer service skills and you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist you will facilitate effective workplace co-ordination of a timely and safe return to work plan through personalised face-to-face assistance, promoting an injured worker’s recovery. This is a permanent, full-time position based in the Adelaide office with the flexibility to work from home once fully trained. Responsibilities
- Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
- Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
- Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face-to-face assistance to workers and employers
- Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work About You
- Passionate and committed with excellent communication to provide high-quality service in a face-to-face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Strong computer and records management skills
- Current driver’s license and a 5 star ANCAP rating vehicle What We Offer
- We stand together as equals. EML is an equal prospect employer celebrating diversity and inclusion.
- Career opportunities and great employee benefits
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to an annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super EML provides career opportunities and great employee benefits, supporting professional development and providing generous employee benefits. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruayp