ENM Premium Technical Specialist (Adelaide)

XPT Software Australia Pty Ltd | Contract ENM Premium Technical Specialist Sydney, Melbourne, Brisbane, Adelaide and Australia, Australia | Posted on 05/04/2026 About Us About XPT
- XPT Software Australia Pty Ltd, incorporated in 2016, is a Software Services company.
- XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
- We have 120+ technocrats in Australia working at our client locations.
- XPT Software Australia is part of group companies which have global presence across India & Europe.
- We have served 100+ clients globally, fulfilling their onsite‑offshorneeds. Job Description Must Have Skills: Candidates must be Australian Citizens holding an active NV1 security clearance or higher. At least 3 years of experience in customer‑facing technical support roles, preferably within a NOC, managed services, or similar operational setting. Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge. Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non‑technical audiences. Excellent customer‑facing skills, with a professional, empathetic, and solutions‑oriented approach to every interaction. Nice to Have Skills: Experience in Telco/ISP and Australian public sector environments is highly valued, particularly with knowledge of security and compliance frameworks. Exposure to network automation (Python, Ansible), cloud networking (AWS, Azure, GCP), and enterprise‑scale network transformation or migration projects will be a robust advantage. Minimum Years of Experience: 3 Years Certifications Needed: CCNP, JNCIP, Fortinet NSE, or ITIL Foundation Top 3 Responsibilities
- Own the full lifecycle of incidents, service requests, problems, and changes—including high‑priority and emergency events—from initiation to resolution and closure.
- Serve as the primary escalation point for complex, high‑impact customer issues, providing expert technical guidance to drive swift and effective resolutions.
- Act as a trusted Technical SME for enterprise customers, delivering proactive/reactive network support while ensuring SLA compliance and service continuity. Additional Information: This role operates within a 24/7 NOC/Support environment. Candidates must be willing and able to work rotating shift rosters and participate in an on‑call roster as required. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruqi2