Lead Designer (Adelaide)

At Qantas, our teams come together to create new and unique experiences for our customers. Full time fixed‑term opportunity for 6 months, based at our recent Product and Innovation Centre in Adelaide. Join Qantas in our brand‑new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle. We’re looking for a Lead Designer to help shape the future of the Qantas App and the rest of our mobile ecosystem, set a high bar for craft and thinking, and lead designers to deliver meaningful, real‑world outcomes for our customers and the business. As a Lead Designer in the app team, you will sit at the intersection of strategy, delivery and people leadership, lead experience direction across key areas of the app, partner closely with Product and Engineering, and coach designers to do their best work. What You’ll Do
- Lead experience strategy and design direction for key app journeys and capabilities.
- Own the quality bar for design – ensuring work is customer‑centred, usable, accessible and aligned to brand.
- Coach and mentor Product Designers and Senior Product Designers, supporting growth in craft, confidence and impact.
- Partner with Product Managers and Engineers to shape roadmaps, define problems and make trade‑offs.
- Translate customer, business and operational needs into clear experience intent and scalable solutions.
- Guide discovery and research, ensuring insights meaningfully inform decisions.
- Oversee design delivery from concept through to build and optimisation.
- Contribute to and evolve our Design System, patterns and ways of working.
- Champion responsible and effective use of AI in the design workflow to improve efficiency, exploration and focus on higher‑value thinking. What You’ll Bring
- Extensive experience leading digital product design in complex environments (App or large‑scale digital products preferred).
- Proven ability to lead and influence other designers – formally or informally – and raise the quality of work around you.
- Strong experience shaping end‑to‑end experiences across discovery, delivery and iteration.
- A clear point of view on design quality, with the ability to articulate and defend design decisions.
- Deep understanding of human‑centred design, usability and accessibility best practice.
- Confidence working with senior stakeholders and navigating competing priorities.
- A strong portfolio demonstrating strategic thinking, design craft and real‑world impact.
- Experience using AI‑enabled tools as part of your design process, while maintaining sound judgement and quality. Employee Benefits
- Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- Make use of flexible leave and working opportunities, including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- Access thousands of rewards through our partnerships, including discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- Benefit from a salary packaging program that includes motor vehicles, eligible portable electronic devices and professional memberships.
- Support your wellbeing with resources such as a comprehensive wellbeing app and a tailored nutrition plan. Equal Employment Opportunity Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander people, and people of all backgrounds, to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Please note: Applications will only be considered for candidates who have the right to work in Australia/NewZealand without restriction or sponsorship. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruxv1