Customer Support Specialist (Adelaide)

About The Role As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. Key Responsibilities
- Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email
- Demonstrate empathy, patience, and a customer‑first approach when addressing questions or resolving issues
- Troubleshoot customer concerns effectively, escalating more complex matters when required
- Develop in‑depth knowledge of Plenti’s products, services, and policies to provide transparent and confident guidance
- Collaborate with team members by sharing knowledge and best practices to improve overall performance
- Support internal teams by providing customer insights and feedback to help drive process and product improvements About You
- Previous experience in customer service, contact centres, or financial services is desirable
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
- Strong customer focus with proven problem‑solving and conflict‑resolution abilities
- Ability to thrive in a fast‑paced environment while maintaining a high level of attention to detail
- Comfortable using customer service platforms, CRM systems, and digital communication tools Equal Employment Opportunity Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvhoe