Employer Support Specialist Part Time (Adelaide)

We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in Melbourne, Sydney, or Adelaide. This is a 0.5 FTE / part‑time role working 17.5 hours per week and is a hybrid role with some requirement of attending the office. Responsibilities
- Ensure customers are the focus of every transaction and interaction, proactively creating the easiest experience for them.
- Provide exceptional service by responding accurately to calls and written queries about products and processes, capturing feedback and complaints appropriately.
- Take ownership of all customer requests and issues, following through to ensure satisfaction and timely communication to meet SLAs.
- Build and strengthen partnerships with employers, trustees, and colleagues to consistently meet service level agreements across multiple schemes.
- Engage effectively with key internal stakeholders to enhance the overall service experience and align business outcomes.
- Proactively identify issues, contribute to solutions, share knowledge within the team, and comply with internal processes, compliance, and legislative requirements including AML legislation. Qualifications
- Experience in the Superannuation industry.
- Demonstrated knowledge of SuperStream.
- Proven experience cultivating key working relationships and establishing rapport with stakeholders at all levels in a professional and timely manner.
- Strong verbal and written communication skills, with the ability to work effectively in a high-volume, fast-paced environment while maintaining attention to detail and accuracy.
- Technical mindset and robust analytical skills.
- Familiarity with superannuation products and relevant legislation is advantageous.
- Understanding of upcoming legislative changes to the Superannuation setting directly affecting employers. What Makes You Stand Out
- Relevant industry-related qualifications such as RG146.
- Demonstrated initiative and willingness to challenge the status quo to drive innovation and improvement.
- Proven proactive problem‑solving skills with a focus on identifying opportunities for process improvements and efficiencies.
- Commitment to continuous self‑development and maintaining expertise related to products, procedures, and performance metrics. Marsh is committed to creating a diverse, inclusive and versatile work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvo88