Senior ICT Operations Officer (Adelaide)

The Role Senior ICT Operations Officer applies technical expertise across the full range of IT operational services. This role has primary responsibilities for the provision of effective, efficient and timely service delivery, incorporating extensive technical support, triage and incident response (including for cyber security matters), continuous improvement of IT functions and processes, and extensive collaboration with colleagues and managers both within and external to the Agency. Responsibilities
- Provide expert technical support to end-users, resolving complex IT issues and proactive services.
- Manage and maintain Active Directory Services and ensure that user accounts and permissions are accurate and secure.
- Administer and troubleshoot local network infrastructure, escalating and collaborating with support partners as necessary.
- Quickly assess and respond to operational cybersecurity incidents. About You To be successful in this position, you must be able to demonstrate experience across the following key capabilities:
- Substantial experience as a technical practitioner in ICT operations, encompassing frontline and escalated service desk support, incident response, operational cyber security, system administration and infrastructure management, and resolving complex technical challenges.
- Significant involvement in continuous improvement initiatives and enhancing maturity capabilities within the context of ICT operations, including initiatives to streamline processes, automate workflows, and optimize time spent on higher value activities.
- Demonstrates resilience and excellent workload prioritisation skills tailored to the demands of the role.
- Adapts well to the rapid-paced and dynamic nature of ICT Operations, ensuring that critical tasks, incident responses, and continuous improvement initiatives receive the necessary attention.
- Certificate level or above in information technology, or skills gained through study or equivalent workplace experience. Special Conditions Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years. Enquiries Enquiries: For all confidential enquiries, please contact Pete Brady, Service Delivery Manager at All applications must be submitted online. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwa02