Manager, Customer & Marketing (Adelaide)

This is a 6-month fixed-term opportunity requiring an immediate start, with a focus on providing continuity of leadership, maintaining team stability, and ensuring delivery of key priorities. The Manager, Customer & Marketing is a leadership role with broad influence across the organisation. You will play a central role in shaping how Council engages with the community, strengthens its brand, and delivers consistent, high-quality customer experiences. Reporting within the Customer & Marketing program, you will lead a multidisciplinary function spanning marketing, communications and customer experience. You will bring these areas together to deliver insight-led strategies, enhance Council’s reputation, and embed a strong culture of customer centricity across the organisation. A core focus of the role will be the implementation of a Customer Experience Framework that supports continuous improvement in service delivery and enables teams to provide effective, consistent and community-focused outcomes. In parallel, you will oversee the delivery of strategic marketing and communications initiatives that build awareness of Council’s programs and priorities and reinforce the City of Adelaide brand. The role requires a high level of collaboration and influence. You will work closely with senior leaders and stakeholders across Council to provide strategic advice, identify opportunities for improvement, and contribute to organisational priorities aligned with the Strategic Plan. You will support and leverage the team’s established external relationships, helping ensure Council remains informed by contemporary practices and emerging trends in customer experience, marketing and communications. As a leader, you will be responsible for building and sustaining a high-performing, collaborative team environment. You will focus on capability development, foster a culture of continuous improvement, and ensure the delivery of high-quality, data-informed outcomes that support Council’s objectives. This is an opportunity for an experienced leader to contribute at a strategic level while also driving practical outcomes that enhance how Council connects with and serves its community. About You
- Proven leadership experience, with the ability to build team capability and drive a high performing, customer‑centric culture.
- Demonstrated experience delivering strategic marketing, communications and media initiatives, including digital and content strategies.
- Extensive experience supporting teams to implement customer experience strategies, frameworks and models.
- Solid understanding of current and emerging trends across customer experience, marketing and communications.
- Experience using data, insights and customer feedback to drive continuous improvement and service excellence.
- Strong stakeholder engagement and business management skills, with the ability to influence outcomes, manage priorities and deliver strategic initiatives. Additional Information Applications close at 11.59pm, 15 April 2026. This is a full‑time, 6‑month contract opportunity with a base salary remuneration of $156,250 per annum + 12% superannuation. As part of the recruitment process, candidates will be required to undertake a National Police Check. We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities and candidates with a range of lived experiences. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwgg4