Customer Service Officer/Events Coordinator (Adelaide)

This is a Customer Service Officer/Events Coordinator role with MedHealth based in Adelaide, SA, AU MedHealth Role Seniority: junior, mid level More about the Customer Service Officer/Events Coordinator role at MedHealth Company Description: mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self‑insured companies, and the legal profession. At mlcoa, our people are at the heart of what we do. You will be part of a collaborative team that values care, professionalism, and trusted expertise. mlcoa is seeking a Customer Services Officer (CSO)/ Events Coordinator who enjoys being in a dynamic and busy work environment and building robust relationships with both clients and medical specialists. This role combines customer service excellence with stakeholder engagement, supporting both our valued clients and our panel of leading medical specialists. Reporting to the General Manager South Australia and supervised by the Team Leader, you will play a critical role coordinating medico‑legal assessments, managing enquiries, and ensuring a seamless experience for our customers and medical specialists. Additionally, you will play a key role in strengthening relationships with medical specialists through the coordination of educational forums, professional development initiatives and industry events, while also contributing to our high‑performing Customer Service team. If you enjoy working with medical and legal professionals, organising events and delivering outstanding service, this is a dynamic role where no two days are the same. Leadership Opportunity: No State: SA Job Status: Full Time Responsibilities
- Assist in the development of professional education initiatives and peer learning opportunities
- Coordinate event logistics including invitations, registrations, materials and venue coordination
- Assist with preparation of presentations, briefing materials and post‑event follow‑up
- Act as the primary point of contact for insurers, legal firms, employers, and medical practitioners in managing phone and email enquiries professionally and efficiently
- Monitor bookings to ensure timely delivery of reports and smooth case progression
- Coordinate educational forums, CPD events and webinars for medical specialists
- Liaise with specialist presenters to organise topics, presentations and logistics
- Troubleshoot scheduling or administrative issues and provide proactive solutions
- Maintain accurate records in internal systems and ensure data integrity and confidentiality
- Deliver a high standard of service that reflects mlcoa’s reputation for quality and professionalism Qualifications
- Demonstrated experience as a customer service officer in a similar role, or as a claims officer or case manager with an insurer, or rehabilitation provider or claims agent
- Demonstrated experience in the provision of excellent customer service with a 'can do' attitude
- A desire to develop skills in stakeholder engagement in the coordination of events
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel) Benefits Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. Equal Opportunity Employer We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. A Final Note: This is a role with MedHealth not with Hatch. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3s0mj0