Customer Service Coordinator (Albany)

The next step in your career starts here...
- Fixed term full time until December 2026
- Monday to Friday
- so you can enjoy your weekends!
- Great entry level chance with competitive base salary As the first point of contact at our Welshpool branch, you’ll play a key role in delivering an outstanding customer experience and helping customers find the right equipment solutions. You’ll join a collaborative team of 12, including drivers, mechanics, and customer service coordinators, all working toward a common goal. This is a varied, hands‑on role where no two days are the same. What you’ll do
- Assist customers in person, over the phone, and via email
- Prepare hire schedules, quotes, and invoices
- Coordinate equipment deliveries, transfers, pick‑ups, repairs, and breakdowns
- Occasionally support the yard team with loading equipment
- Collaborate with a high‑performing team in a fast‑paced environment What you’ll bring
- Experience in a customer‑facing role
- Basic computer skills (MS Word, Excel, Outlook)
- Ability to learn and understand technical information
- Ability to adapt to changing priorities proactively and professionally An interest in construction, mining, or engineering is a bonus—we’ll provide all the training you need to succeed in equipment hire. What’s in it for you
- Career development and progression pathways
- Flexible working options—let’s find what works for you
- Access to employee discounts, benefits, and wellbeing programs
- Purchased additional leave options
- Novated leasing and salary sacrifice opportunities
- 12 weeks’ paid parental leave (in addition to government entitlements)
- Volunteering opportunities through the Coates Foundation Diversity and inclusion are at the heart of our culture. We welcome candidates from all backgrounds, experiences, and perspectives. Apply on Kit Job: kitjobau.com/job/3r3pcr