Customer Service - Furniture Department (Albany)

Discover a great place to work at Harvey Norman
- an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Albany Customer Service Team is seeking a passionate, customer service focused Customer Service person to join them in delivering Great Service, Always! to their customers.

In this role you will:

· Actively manage Harvey Norman customer repairs & servicing
· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
· Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
· Advise customers of arrival of stock and organise delivery as requested by the Proprietor
· Be Health and Safety conscious

What we require:

· Experience in (or ability to work in) a customer focused, successful retail business
· Experience working in a high volume administration role
· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
· Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
· Friendly, outgoing, approachable and work well as a team member
· Ability to service customers while managing work tasks around their needs
· Going above and beyond to provide exceptional customer focused problem solving
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for career development
· An environment where good performance is recognised and rewarded
· A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 29 May 2026 W. Australia Standard Time

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Passionate about exceptional customer service? Discover a great place to work at Harvey Norman and share our success. Albany Complex

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Passionate about exceptional customer service? Discover a great place to work at Harvey Norman and share our success. Albany Complex

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