Customer Service Furniture Department Albany

· Part Time Position
- 3 hours per day across 3 mornings each week
· Guaranteed base earnings
· Paths for career progression with a trusted national brand Discover a outstanding place to work at Harvey Norman
- an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Albany Customer Service Team is seeking a passionate, customer service focused Customer Service person to join them in delivering Excellent Service, Always! to their customers.

In this role you will:
· Actively manage Harvey Norman customer repairs servicing
· Tag faulty products and liaise with our service agents suppliers and keeping the service database up-to-date
· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
· Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
· Advise customers of arrival of stock and organise delivery as requested by the Proprietor
· Be Health and Safety conscious What we require:
· Experience in (or ability to work in) a customer focused, successful retail business
· Experience working in a high volume administration role
· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
· Ability to think on your feet and manage your own work-flow with excellent organisational/prioritisation skills
· Friendly, outgoing, approachable and work well as a team member
· Ability to service customers while managing work tasks around their needs
· Going above and beyond to provide exceptional customer focused problem solving
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer:
· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
· Apply on Kit Job: kitjobau.com/job/3rjd9p