Administration And Customer Services Officer Melbourne …, Australia

B&D; Garage Doors Melbourne Central is a young, fastest-growing company. We are a leading provider of garage door solutions and innovative technology, driven by a team of passionate and forward-thinking professionals.

We are seeking a dedicated and enthusiastic individual with a strong focus on attention to detail to join our fantastic team as an Administration and Customer Support Officer.

Position Overview The Administration and Customer Services Officer play a key role in delivering exceptional customer service while ensuring the efficient coordination of service, repair, and installation jobs. This role acts as the central point of contact for clients, managing bookings, communications, and administrative processes through the CRM system.

Key Responsibilities Manage a high volume of customer bookings and enquiries, ensuring prompt, courteous, and skilled responses

Coordinate with sales, installation, and service teams to support daily operations and maintain workflow efficiency

Schedule appointments for sales consultations, installations, and service requests

Prepare and provide accurate quotes for garage door services, repairs, and materials

Complete all administrative tasks required to process sales and obtain appropriate client approvals

Identify required materials for each job and liaise with relevant team members to ensure timely ordering

Maintain accurate client and job records within the CRM system

Confirm job completion with clients and support customer satisfaction initiatives, including obtaining feedback and reviews

Perform additional administrative and support duties as required

Skills and Experience Strong attention to detail and ability to manage multiple tasks simultaneously

Excellent written and verbal communication skills

Exceptional customer service and interpersonal skills

Ability to work independently, show initiative, and adapt to changing priorities

High level of professionalism and integrity

Proficiency in Microsoft Office Suite

Experience with a garage door or construction company is desirable

What We Offer Attractive salary package

A positive, supportive, and collaborative work setting

Opportunities for professional growth and development

Adaptable working arrangements, including work-from-home options

Permanent full-time role (Monday to Friday)

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