Customer Service - Administration Assistant (Australia)

Customer Service
- Administration Assistant Posted: 28/05/2026 Closing Date: 25/06/2026 Job Type: Permanent
- Full Time Location: Warwick Terminal Job Category: Administration and Office Benefits and Culture
- Get access to our free employee assistance program that includes assistance with your health, finances, nutrition and legal advice for both you and your family.
- You will be supported to reach your career dreams and goals.
- Enjoy career fulfilment at Wickham Freight Lines with 25% of our employees that have a tenure of 10 years or more.
- Enjoy a vast number of discounts with our employee benefits scheme. Job Description At Wickham Freight Lines, we are currently seeking a dedicated Administration Assistant to join our Customer Service Team at the Warwick Terminal. This permanent full time position offers an exciting opportunity to contribute to our energetic and growing organisation. You will play a pivotal role in delivering exceptional customer service and administrative support. This role will require the successful applicant to work 38 hours per week, Monday to Friday inclusive of public holidays. Your responsibilities will include:
- Assisting with customer inquiries and providing timely and accurate responses
- Ensure all jobs are entered with meticulous accuracy into our system called Truckmate and match relevant paperwork
- Producing and processing paperwork in relation to loads
- Raising manifests and processing PODs
- Maintaining accurate and up-to-date customer records and databases
- Coordinating with internal teams to ensure seamless operations
- Handling general administrative tasks to support the smooth running of the office
- Contributing to the continuous improvement of customer service processes and procedures This permanent position offers an exciting opportunity for an organised and proactive individual to thrive in a dynamic administrative environment. If you are passionate about providing outstanding customer service while excelling in administrative duties, we invite you to join our team at Wickham Freight Lines. Desired Skills and Experience
- Prior experience in customer service and administration
- Passion for the transport and logistics industry
- Ability to answer phone call queries
- A desire to learn new skills and programs (Truckmate)
- High level of accuracy and attention to detail
- Ability to follow instructions to ensure work is completed in a timely manner
- Ability to work within a team environment #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrsby