Full Time ICT Support Engineer (Armidale)

About the Position

Recent England Business Technology is seeking an ICT Support Engineer who can commence immediately and demonstrate proven technical aptitude, systems thinking, and problem-solving ability. The role requires a high level of technical capability and responsibility, including contributing to system design, improvement, and long-term client outcomes.

The successful applicant will report directly to the principals and play an active role in supporting a wide range of commercial clients. This is a hands-on role in a fast-paced managed services environment where initiative, accountability, and technical capability are highly valued.

This role involves analysing, maintaining, and improving client IT systems and infrastructure. In addition to resolving technical issues, you will be responsible for identifying root causes, recommending system improvements, and contributing to the stability, performance, and security of client environments. You will be expected to take ownership of technical outcomes and contribute to both operational support and ongoing system improvement.

Key Responsibilities

Analyse, diagnose, and resolve technical issues across desktops, servers, networks, and cloud environments

Provide end-to-end support across Microsoft 365, Active Directory, Azure AD (Entra ID), and endpoint management platforms

Support, maintain, and troubleshoot client infrastructure including networking, firewalls, VPNs, backup systems, and security controls

Monitor system performance, identify risks or recurring issues, and implement or recommend corrective actions

Assist in the design, deployment, and continuous improvement of client IT environments

Perform user onboarding and offboarding, device provisioning, and system configuration in line with best practices

Maintain accurate and detailed technical documentation, including procedures, system configurations, and client environments

Provide clear communication and technical guidance to end users and stakeholders

Manage and prioritise multiple support requests while maintaining SLA expectations

Participate in system upgrades, migrations, and project-based technical work

Contribute to improving internal processes, documentation standards, and service delivery practices

Ensure systems are maintained in line with security, compliance, and operational standards

Position Criteria

Demonstrated ability to analyse, diagnose, and resolve complex technical issues across systems and infrastructure

Ability to work independently and as part of a team

Strong communication skills (verbal, written, and phone-based)

High attention to detail and organisational ability

Ability to remain calm under pressure and manage competing priorities

Strong accountability and follow-through

A genuine desire to grow and develop professionally

Initiative and creative thinking

Bachelor’s degree in Information Technology or related field, or equivalent industry experience with relevant certifications.

Experience using remote support tools and ticketing systems

Experience in a managed services environment

Accurate documentation and record-keeping skills

Clean and organised work habits

Experience contributing to system improvements, migrations, or infrastructure projects

Relevant experience in IT support or systems/infrastructure environments

IT certifications or formal coursework (Diploma, Cert IV, etc.)

Current driver’s licence and own transport

Remuneration

Remuneration will be between $75,000 – $85,000 + Superannuation, depending on experience and capability.

Performance-based bonuses are available for meeting agreed Key Performance Indicators (KPIs).

We are seeking someone who can contribute meaningfully from day one, with salary reflecting independence, reliability, problem-solving ability, and measurable performance outcomes.

How to Apply

Please email your resume and cover letter to

In your cover letter, outline:

Your technical experience and capability

How you meet the position criteria

Why you would like to work with New England Business Technology

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qi23t