Customer Service Officer (part-time) | Community Bank …, Tablelands Regional

Customer Service Officer – Bendigo Bank Your role as a Customer Service Officer puts you in the driver’s seat of our service delivery, giving you the autonomy to help customers achieve their banking goals. Responsibilities
- Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with specialists within the branch.
- Keeping up with constant change and supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
- Being the face of the branch and customer service – handling transactions, cash, investigations, paperwork while keeping risk considerations at the forefront.
- Embracing an attitude of lifelong learning and taking advantage of on‑the‑job training and external development opportunities.
- Building connections and supporting customers while contributing to the community. Qualifications
- Experience in a customer service setting and ability to achieve targets.
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
- Confidence in face‑to‑face and telephonic communication with new and existing customers.
- Eagerness to understand and communicate what makes our bank different.
- Drive for collaboration – teamwork is crucial.
- Experience in the banking and finance industry is a plus but not essential. Schedule Permanent, part‑time position located in Ravenshoe‑Gulf Country. Roster: 50 hours per fortnight, 4 days per week – Monday, Tuesday, Thursday 09:00am to 04:00pm and Friday 09:00am to 05:00pm. Community Banking Model Our branch operates on a shared revenue model based on 'profit‑with‑purpose', with profits reinvested into local initiatives such as infrastructure improvements, event sponsorships, and scholarship programmes. Our staff are actively engaged in community events, providing support to small businesses and addressing specific community needs. Benefits
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and Employee Assistance Programme (EAP) for you and your immediate family.
- Access to corporate university 'BEN U' to take your learning to the next level. Equal Employment Opportunity We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqitj