Village Manager - Eastwood Retirement Village (Bairnsdale)

- Retirement Village Manager
- Eastwood, Bairnsdale, Gippsland
- Full Time
- Permanent Empowered to Shine Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. The Role We're looking for a Village Manager of our Eastwood Retirement Living Village. Recently acquired by Benetas, this East Gippsland community of 158 units, built between 2011 and 2020, is fully occupied and boasts a community centre, gym, indoor heated pool and bowls, cinema facilities, community workshop and a hair and beauty salon. Some of your duties will include:
- Build lasting, inclusive relationships with residents, ensuring their voices are heard and their village home experience is exceptional
- Oversee day-to-day village operations, balancing management duties with hands-on engagement to create a welcoming and supportive community
- Assist to drive sales, complete home reinstatements and maintain occupancy levels, collaborating with the Sales Manager to achieve commercial goals
- Deliver a high standard of resident‑focused service, fostering participation in activities and ensuring residents feel connected and valued
- Lead and coach the on‑site team to excel in customer service and operational excellence
- Ensure the financial stability of the village by preparing budgets, managing costs, and providing transparent financial statements
- Maintain compliance with the Retirement Villages Act and relevant reforms, while adhering to the Retirement Living Code of Conduct
- Oversee maintenance and presentation of village infrastructure, meeting and exceeding resident expectations
- Work alongside the external Owners Corporation Manager to ensure shared spaces and common property are well maintained and managed About you
- A proven track record in operational management, with strong experience in retirement living viewed favourably
- Demonstrated leadership skills, with the ability to inspire, coach, and build high‑performing teams
- Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect
- Commercial acumen and sales experience, with a focus on maintaining occupancy and fostering a positive reputation
- A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations Perks
- Not for profit salary packaging up to $18,550 per annum
- reduce tax and increase your take home pay
- Become a member of a dedicated and passionate management group, and part of a growing retirement living portfolio
- Direct reporting to the Retirement Living Operations Manager with opportunities to shape the village's strategic direction
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Career Progression – Internal promotions, cross‑departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
- Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r1iwl