Guest Service Agent (Ballarat)

The Role Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g., check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. The Ideal Candidate Will have a first aid certificate and demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team‑oriented ethos. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles, e.g., retail. The successful applicant must be available to work shifts 7am and 11pm, weekends and public holidays, and have entitlements to work in Australia. You will be required to commit to an initial 2‑week tailored onboarding process which will require full‑time hours commitment and the ability to work AM (until 5pm) and PM (until 11pm) during this period. The Opportunity The role presents a excellent opportunity to work closer to home, with a friendly team, under the banner of the highly successful and established Quest Group brand. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally (subject to availability), onsite parking, birthday lunch celebrations and continuous learning and development opportunities. Applications To apply, please direct your letter of application and CV to Operations Manager via the online apply button. Questions and expressions of interest are welcome. Applications ongoing. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qrwyw