Guest Service Generalist (City of Ballarat)

Company Overview We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. GO WHERE JOY IS IN THE JOURNEY At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you enjoy working in an environment where no two days are the same, join our Ballarat team as the Guest Service Generalist today! How You'll Shine The Guest Service Generalist is responsible for completing daily Front Office & Food & Beverage functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. Key Responsibilities
- Food & Beverage functions such as preparing and serving Food & Beverages
- Perform all duties of the front desk, including greeting owners and guests, Check in and out, answer telephone & email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
- Possess a thorough knowledge of the operation of all administration equipment e.g. Email, basic word & excel documentation and Credit Card settlement machines Qualifications
- Previous experience in a food and beverage, café, bar or hotel environment is desirable
- Current Responsible Service of Alcohol Certificate
- Current Food Safety Certificate
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self‑motivated and positive individual
- Immaculate presentation and professional grooming standards
- Ability to work a versatile roster, including weekends, mornings, evenings and school holiday period across a 7‑day roster
- Current driver’s licence (preferable) Benefits
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Subsidised private health cover* Equal Opportunity We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsbnh