Reception/administration Assistant (Ballina)

**Receptionist / Admin Support**

**Location**: Ballina, NSW (on-site) **Clinic**: Sunshine Speech & Allied Health **Reports to**: Clinic Manager **Employment**: Permanent Part time — Monday, Tuesday, Thursday & Friday (set hours with some flexibility)

**About us**

Sunshine Speech & Allied Health is an integrative, inclusive and compassionate clinic in Ballina, delivering Speech Pathology and Occupational Therapy for all ages. We step away from a deficit-based model—our practice is client-centred, strength-based, relationship-focused and proudly neurodiversity-affirming. Our goal is for every client to feel valued and empowered to engage confidently in their community.

**Position purpose**

Provide a warm, organised and reliable first point of contact and a seamless front-of-house experience that reflects our inclusive, person-centred values. You’ll own the front desk—triaging enquiries, coordinating bookings and rooms, and ensuring timely, accurate billing and claims—so each day runs smoothly and clinicians can focus on high-quality care.

**The role**
- **Client experience & front-of-house**: Welcome clients, check-in/out, assist with forms; keep the waiting area calm, tidy and accessible.
- **Intake & onboarding**: Triage new enquiries; collect key details (NDIS plan type/manager, Medicare referral, GP); send onboarding pack/service agreement; file consents.
- **Billing & claims**: Process EFTPOS and **HICAPS/health-fund**, **Medicare (HPOS/PRODA)** and **NDIS (portal/plan-manager)** claims; issue invoices/receipts; complete end-of-day reconciliation and banking.
- **Admin support & facilities**: Scanning/filing, mail, stock orders, basic printer/IT triage and vendor calls; keep therapy rooms presentation-ready.
- **Compliance & safety**: Maintain client confidentiality and records; follow infection control and WHS procedures; log incidents/maintenance requests.

**What you’ll bring**
- Availability **Mon/Tue/Thu/Fri**; reliable and punctual.
- Reception/admin experience (health or community preferred).
- **Tech-confident**: practice software (PracSuite or similar), Google Drive, cloud docs; accurate data entry and attention to detail.
- **People-first communicator**: calm, empathetic, solutions-focused—especially under pressure.
- Understanding of **NDIS/Medicare/private health** workflows (or ability to learn quickly).
- **Checks**: NSW WWCC (employee), NDIS Worker Screening, National Police Check (or willingness to obtain). Current First Aid/CPR preferred.
- **Work rights**: Unlimited right to work in Australia.

**What we offer**
- **Award-aligned pay**: Health Professionals & Support Services Award (Support Services—level commensurate with experience) + super.
- **Onboarding & training**: Clear procedures, checklists and supportive handover.
- Purpose-driven, friendly team culture; regular feedback and growth opportunities

**Job Types**: Part-time, Permanent

Pay: $25.00
- $35.00 per hour

Expected hours: 25
- 32 per week

Application Question(s):

- What days/hours can you regularly work?
- Experience with healthcare admin (NDIS, HICAPS, PracSuite/Nookal)?
- Do you hold (or can you obtain) WWCC & NDIS Worker Screening within 6 weeks?

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qm97o