Compensation Claims Assurance Manager Whitehorse City

Compensation Claims Assurance Manager plays a key leadership role in overseeing the management of CFA's WorkCover and Volunteer Compensation, ensuring compliance with legislation, processes and stakeholder needs.

This role leads a dedicated team responsible for claims management, injury recovery, and return-to-work/return-to-life programs and compensation services for injured members. As a strong people leader, you will foster a positive, cooperative and high‑performing team environment, empowering staff to deliver compassionate, consistent and effective support to those navigating the recovery and compensation process.

Working closely with internal stakeholders and external partners, the role supports CFA's strategic objectives by promoting best practice injury management, sustainable volunteer compensation schemes, and return-to-work outcomes that exceed industry benchmarks.

Key responsibilities

Lead and inspire a high‑performing team delivering injury recovery and compensation services for CFA employees and volunteers.

Provide oversight of claims and injury recovery processes, ensuring compliant, consistent and timely outcomes.

Build strong partnerships with internal stakeholders and WorkCover agents to achieve protected, sustainable return‑to‑work outcomes.

Drive a culture of continuous improvement through performance insights, data‑driven decision‑making and enhancements to service delivery.

About you

Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation or equivalent experience. An allied health background is advantageous.

Strong technical knowledge and understanding of compensation schemes with the ability to interpret and apply associated legislation.

Leadership skills and ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.

People management expertise and ability to lead and develop a specialist resource team.

High level written and verbal communication skills and cooperative relationship building skills.

Ability to provide authoritative, specialist advice and expertise to all levels within an organisation.

Ability to negotiate and deliver agreed outcomes whilst working with minimal supervision and to strict deadlines.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qbtek