Legal Receptionist (Kew)

Legal Receptionist About us A. B. Natoli is a third-generation law firm based in Kew, Victoria. For more than 75 years, we have provided trusted legal advice to individuals, families and businesses. Our firm specialises in Wills and Estates Law, Property Law, Family Law, Litigation and State Taxation Law. We are committed to building long-term relationships with our clients, delivering practical advice, exceptional service and tailored legal solutions through every stage of life. As a family-run practice, we combine the stability and experience of an established firm with a modern, client-focused approach. Our reputation has been built over generations on professionalism, integrity and genuine care for the people we serve. The opportunity We are seeking a professional, friendly and highly organised Legal Receptionist to join our team on a full-time basis. As the first point of contact for our clients, you will play a key role in creating a positive and welcoming experience while supporting the day-to-day operations of the firm. This position is ideal for someone who enjoys working with people, takes pride in delivering exceptional service, and thrives in a professional environment. Your responsibilities will include
- Greeting clients and visitors in a professional and welcoming manner
- Answering and directing incoming telephone calls
- Managing client intake via emails and online enquiries
- Managing appointment bookings and lawyer calendars
- Preparing meeting rooms and refreshments for client appointments
- Managing incoming and outgoing mail, couriers and deliveries
- Opening new client files and maintaining accurate records
- Scanning, filing and electronic document management
- Assisting with general administrative and office support duties
- Maintaining the presentation of reception and client facing meeting areas
- Providing administrative support to lawyers and support staff as required About you To be successful in this role, you will have:
- Previous experience in a receptionist, administration or customer service role (legal experience is advantageous but not essential)
- Present professionally and communicate confidently with clients and colleagues
- Outstanding verbal and written communication skills
- Solid organisational skills and attention to detail
- The ability to manage multiple tasks and prioritise effectively
- A proactive and positive attitude
- Strong computer skills and an ability to learn internal legal document management systems
- Experience in a legal environment will be highly regarded but is not essential What we offer
- The opportunity to join a respected and established law firm with a proud history
- Exposure to high quality legal work and client interaction
- Ongoing training and development opportunities
- Career growth opportunities as the firm continues to expand
- A positive and enjoyable office culture
- A contemporary office in the heart of Kew Junction
- Easy access to public transport, ample nearby parking and excellent local amenities Why join A. B. Natoli? At A. B. Natoli, we recognise that exceptional client service begins from the moment a client contacts our firm. We are looking for someone who shares our commitment to professionalism, service excellence and genuine client care. If you are seeking an opportunity to join a well-established firm where you can make a meaningful contribution and become a valued member of a close-knit team, we would love to hear from you. Please apply directly here or send your cover letter and CV to Apply on Kit Job: kitjobau.com/job/3rqmil