Program Manager (Burwood East) (Whitehorse City)

Overview Country Fire Authority (CFA) is an emergency service that places the community at the centre of everything we do, working to protect lives and property across Victoria, every hour of the day. The Contemporary Volunteer Membership Model (CVMM) is a strategic initiative designed to modernise CFA’s volunteer membership framework, aligning it with contemporary workforce expectations and operational needs. It introduces targeted enhancements to improve flexibility, clarity, and accessibility without changing brigade structures, aiming to strengthen volunteer sustainability by improving attraction, retention, and overall member experience. Responsibilities
- Develop and maintain detailed project plans, schedules and implementation documentation aligned to the CVMM program objectives.
- Coordinate the governance and delivery of key CVMM workstreams, ensuring milestones, dependencies and timelines are effectively managed.
- Prepare high‑quality project artefacts including briefs, reports, business cases and implementation plans.
- Facilitate stakeholder engagement activities with Brigades, Districts and Regions to support consultation, feedback and implementation readiness.
- Monitor project progress, risks and issues, and contribute to mitigation strategies and escalation processes where required.
- Support the development and delivery of communication and change management activities to enable adoption of the recent membership model.
- Maintain project governance processes, including documentation, reporting and tracking in line with CFA project management requirements. Qualifications
- Highly organised and proactive project professional with strong change management, planning and coordination skills.
- Formal qualifications and relevant experience in project management within a large, complex organisation.
- Track record of managing programmes that generate complex people, process and technology change impacts.
- Confident communicator with an internal customer mindset, capable of engaging effectively with diverse stakeholders.
- Sharp eye for detail and ability to produce transparent, high‑quality project documentation.
- Experience navigating governance and structured reporting, tracking and maintaining project standards.
- Adaptable, outcome‑focused, with a genuine interest in supporting change and improving volunteer experience. Benefits
- Meaningful Purpose – contribute to a difference in the community.
- Work‑Life Balance – paid parental leave and generous leave provisions.
- Flexibility – hybrid work options and flexible arrangements.
- Discounts – Emergency Memberlink discounts on various services.
- Well‑being Focus – Health Ready programs and flu vaccinations.
- Member Assistance Programme – access to support across eight service pathways. Applications close: 11:59pm 31 May 2026. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvj8g