Customer Service Manager (Bankstown)

- Western Sydney Location
- Greenacre
- Stable and growing FMCG business About Our Client This is an opportunity to join a well-established organisation in the FMCG sector. As a medium-sized company, they are committed to providing top-quality products and ensuring excellent customer satisfaction. The company values innovation and efficiency in its operations, offering a stable and rewarding setting for its employees. Job Description
- Lead and manage the customer service team to achieve service excellence.
- Develop and implement strategies to enhance the customer experience.
- Monitor and improve key performance indicators (KPIs) for the customer service department.
- Handle escalated customer queries and ensure timely resolution.
- Collaborate with internal departments to streamline processes and improve service delivery.
- Provide training and mentoring to team members to support their professional growth.
- Prepare and present regular reports on customer service performance to senior management.
- Ensure compliance with company policies and industry standards. The Successful Applicant A successful Customer Service Manager should have:
- Proven experience in a customer service leadership role, ideally within the FMCG industry.
- Strong interpersonal and communication skills.
- Ability to develop and implement effective customer service strategies.
- Experience in managing and mentoring a team to achieve results.
- Proficiency in CRM systems and Microsoft Office Suite.
- A customer-focused mindset with excellent problem-solving abilities.
- Knowledge of industry standards and best practices in customer service. What's on Offer
- Competitive remuneration package.
- Opportunities for professional development progression.
- Work within a collaborative and supportive team environment.
- Be part of a growing and well-established FMCG organisation in Greenacre. If you are a motivated and experienced Customer Service Manager seeking a rewarding role in the FMCG industry, we encourage you to apply today. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qdeqk