Customer Service Advisor (Milperra)

Your Next Opportunity Daimler Trucks Milperra is looking for a motivated and customer-focused Customer Service Advisor to join our team in a permanent, full-time role. This is a fantastic chance to step into a fast-paced, supportive environment where you’ll play a key role in delivering exceptional service to customers across the transport industry. As the face of our Service Department, you’ll become a trusted point of contact for our customers. Your day will see you coordinating service and repair bookings, preparing quotes, managing job progress, and keeping customers informed every step of the way. You’ll also work closely with our workshop and wider operations team to ensure every job runs smoothly and every customer leaves with a positive experience. We’re looking for someone who thrives in a busy environment — a quick learner who is resilient, solutions-focused, and genuinely enjoys helping people. If you take pride in staying organised, solving problems, and delivering great service, you’ll fit right in. About The Role:
- Engage with customers across email, phone, and face-to-face interactions, delivering prompt and professional support
- Manage service bookings, provide clear and accurate job quotes, and oversee vehicle check-ins for repairs and maintenance
- Track job progress, resolve delays, and keep customers informed with timely updates
- Build lasting customer relationships by consistently meeting and exceeding service expectations
- Full time, permanent position with rotating day shift rosters
- Saturday work from 7am-12pm as required What We Offer:
- Hands-on training and development, including in-house and manufacturer training
- Generous remuneration package aligned with your skills and experience
- Opportunity to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso
- Long-term employment with opportunities for career growth and advancement
- A strong commitment to safety for all employees
- Generous workplace benefits including discounts on health insurance, financial services and novated lease options
- Access to our Employee Assistance Program coupled with an ongoing commitment to your health and wellbeing About You:
- Previous experience as a Service Advisor within the automotive or heavy equipment industry is highly regarded
- Strong customer service focus, with the ability to build trust and deliver a positive experience
- Excellent organisational skills, with the ability to prioritise and manage multiple tasks
- Strong written and verbal communication skills
- A proactive, solutions-focused mindset with the ability to think on your feet
- Resilient and adaptable, with the ability to stay calm under pressure in a fast-paced environment About Velocity Vehicle Group Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry. Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace. Please note: Velocity Truck Centres Australia requires candidates to undergo pre-employment checks, which may include pre-employment medical assessments and drug and alcohol screening. Apply on Kit Job: kitjobau.com/job/3r3peo