Customer Service Officer - Residential (Chullora)

Title: Customer Service Officer
- Residential Location: Chullora, NSW, AU, 2190 About Veolia Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader in environmental solutions operating across 40+ countries with 220,000 employees worldwide, including 6,500 staff across Australia and New Zealand. Together, we deliver innovative Water, Waste, Energy and Industrial Services to protect the environment and build a sustainable future. The Opportunity Join our close-knit team at Veolia's Chullora call centre, where you'll be the first point of contact for residents and councils across Ryde, Canada Bay, Parramatta, GRC, and Infrastructure contracts. This is a permanent full-time role with flexible start times, no weekend or public holiday work, and a genuinely supportive team environment. What's on offer
- Permanent full-time role with adaptable staggered hours
- No weekend or public holiday work
- Conveniently located in Chullora What you'll be responsible for
- Handling 40–50 inbound calls per day covering missed services, damaged bins, and bulk clean-up bookings
- De-escalating customer complaints and resolving issues with professionalism and empathy
- Logging and updating customer interactions accurately in the CRM
- Liaising with councils and internal teams to ensure issues are followed through to resolution What you'll need to be successful
- Previous experience in a call centre or customer-facing role
- Confident navigating databases and computer systems
- Strong communication skills with the ability to de-escalate difficult conversations
- Organised, reliable, and able to manage a high volume of calls
- Experience in the waste industry is a bonus, but not essential At Veolia, safety is non-negotiable. Shortlisted candidates will be required to complete a pre-employment medical including drug and alcohol screening, and a National Police Clearance. Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
- Generous paid parental leave and paid volunteer days
- Flexible and hybrid working arrangements
- Superannuation contributions on unpaid parental leave
- Fitness Passport and discounted health insurance
- Employee Assistance Program (Thrive) for you and your family
- Car allowances, novated leasing, and vehicle discounts
- Bonus and referral programs, plus employee share plan
- Ongoing professional development and explicit career pathways Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter. Fairness, Diversity & Inclusion Veolia is committed to diversity, equity and inclusion — we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.

Learn more at anz.veolia.com/careers. Please note: candidates with personal or professional ties to Veolia or its related parties must disclose this at the time of application. Apply on Kit Job: kitjobau.com/job/3rdqge