Customer Service Officer Yagoona Shelter (Bankstown)

Overview Full Time Permanent
- Be a key player in animal welfare across NSW.
- Enjoy a supportive and safety-focused setting.
- Contribute to impactful animal care initiatives.
- Work in a team-driven, team-oriented setting. Deliver exceptional customer service and guidance in our Animal Operations. Key Responsibilities
- Deliver exceptional customer service and accurate advice in animal care.
- Coordinate adoption and surrender processes with precise documentation.
- Manage cruelty complaints and escalate urgent cases to Inspectorate.
- Maintain accurate records through administrative tasks including daily banking.
- Ensure animals are properly identified upon receipt.
- Streamline communication for consistent messaging and address process gaps.
- Audit and analyse processes to enhance effectiveness.
- Engage in project management activities and adhere to brand guidelines.
- Support the WHS management system through personal leadership. Position Requirements
- Unrestricted driver's licence.
- Experience in customer service and animal handling.
- Solid communication and problem‑solving skills.
- Ability to work collaboratively within a team.
- Computer literacy skills.
- Certificate II in Animal Care or equivalent preferred. Recruitment Requirements
- National Police Check
- Medical Declaration
- Reference Check Join our passionate team and contribute to the well‑being of animals and animal lovers across NSW. No recruitment agencies please. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri8yc