NSW State Service Manager (Condell Park)

Location: Condell Park, Sydney Employment Type: Full-Time Permanent Join the Zip Water Team Are you an experienced leader ready to take your career to the next level? Do you thrive on driving growth, improving processes, and leading teams to exceed ambitious goals? If so, we want you as our next NSW State Service Manager! Who We Are: At Zip Water, we’re on a mission to improve the health and wellness of people around the world by providing cleaner, safer, and great-tasting water. As part of the rapidly growing Culligan International group, we’re a global leader in high-quality water dispensing solutions. Our renowned HydroTap dispensers offer boiling, chilled, and sparkling water to customers across Australia and beyond. We are building a diverse, high-performing team that’s committed to delivering exceptional value to our customers. Join us and be part of a company where innovation, sustainability, and inclusivity are at the core of everything we do. The Role: As the NSW State Service Manager, you’ll be at the helm of a dynamic team of up to 60 Service Technicians. Your leadership will drive us to meet and exceed a revenue target, while ensuring exceptional service delivery to our customers. This is your opportunity to make a tangible impact while leading one of the most critical functions of our business. Key Responsibilities:
- Lead and inspire a team of 60 Service Technicians to achieve performance targets and outstanding service delivery.
- Manage operations to ensure maximum productivity, efficiency, and customer satisfaction.
- Provide regular performance reports and collaborate with the Service Manager ANZ to drive business success.
- Foster a culture of safety, performance, and continuous improvement across your team.
- Ensure compliance with health and safety regulations and aim for zero lost-time incidents. What You’ll Bring:
- Proven experience managing and developing large field service or technical teams.
- Strong leadership and team-player mindset. You lead by example and actively support your team.
- Customer focused attitude. You understand the importance of strong relationships and service excellence.
- Mechanical aptitude. Able to understand equipment, troubleshoot issues, and support your team in the field.
- Initiative and problem-solving skills. You act without waiting for direction.
- Robust organisational, communication, and reporting skills.
- Ideally have a trade qualification (electrical, refrigeration, plumbing) and experience with field service management systems (Oneforce, Service Max, etc.)
- Current driver’s licence. Who You Are: You’re a practical, hands-on leader who inspires your team through example. You enjoy working alongside your people, helping them grow, and creating an environment where collaboration and excellence thrive. You’re proactive, organised, and motivated by achieving results while maintaining high standards of service and safety. What you’ll get:
- One-on-one training with ongoing support to help you hit the ground running
- Work with a supportive Manager.
- Become part of a great team of dedicated technicians who collaborate, share knowledge, and always have each other’s backs to ensure exceptional service and teamwork.
- A fully serviced and maintained vehicle, plus fuel card.
- All the tools you need: Laptop, Phone & uniform.
- A fully autonomous role with plenty of independence. Company benefits:
- Access to a rewards platform, giving all staff access to in-store and online savings from scores of retailers around Australia and New Zealand
- Employee Discounts on Zip products and services
- Access to an Employee Assistance Program (EAP)
- Refer a friend and be rewarded.
- A company passionate about the environment, hygiene, technology, and professional and quality
- Summit Fleet offers Zip/Culligan employees the ability to access novated car leases.
- Commitment to ongoing learning and development.
- Reward and recognition programs (The 5C’s Excellence Award/Employee of the Year Award/Service Awards. A pre-employment medical, including a health, drug and alcohol assessment, is required for this position and is part of our selection process. If you’re ready to join a world leader in water dispensing solutions and drive your career forward with Zip Water, we’d love to hear from you. Apply now and help us shape the future of clean, safe, and great-tasting water! We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. We are committed to creating a culturally safe and inclusive workplace. Apply on Kit Job: kitjobau.com/job/3rma6p