Customer Service Coordinator (Brisbane Airport)

**About the role** We are seeking a highly organised and customer-focused Customer Service Coordinator to join our team. This full-time role will be responsible for providing exceptional customer service and support to our valued clients.

**WHY JOIN US?**

We embrace a collaborative and consultative working setting that encourages staff to take ownership of their work and make a difference, in return we offer:

- **Fantastic renumeration**: Competitive rates based on experience, with company bonus scheme and annual salary review
- **Great Work Environment**:Team orientated environment, values driven business, people first company, family owned and run business, quarterly peer-based award
- **Location**: Convenient Brisbane Airport location with free onsite parking, regular staff events and functions
- **Impactful Work**: Help our customers create their dream pool and outdoor space

**Key responsibilities**
- Process customer orders, returns and exchanges with a high degree of accuracy and attention to detail
- Maintain and update customer records and order details in our CRM system
- Liaise with other departments, such as Dispatch, Warehouse and Sales, to ensure seamless customer experiences
- Provide product information and advice to customers, demonstrating strong product knowledge
- Contribute to the continuous improvement of our customer service processes and procedures
- Assist with other administrative tasks as required to support the broader team
- At times you will have an opportunity to showcase your personality out in our Showroom serving our retail/trade clientele.

**Skills and experience**
- Minimum 2 years' experience in a customer service or client-facing role
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
- Strong organisational and time management skills, with the ability to prioritise and multitask effectively
- Proficient in the use of CRM systems and Microsoft Office suite
- A team player with a positive, customer-centric attitude
- Strong problem-solving and decision-making skills

Pay: $65,000.00
- $70,000.00 per year

**Benefits**:

- Referral program

Schedule:

- Monday to Friday

Supplementary Pay:

- Annual bonus

**Experience**:

- Customer support: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 14/03/2025 Apply on Kit Job: kitjobau.com/job/3pukeh