National Project Logistics Customer Excellence Manager (Banyo)

Every project tells a story of precision, trust, and partnership. As a National Project Logistics Customer Excellence Manager, you’ll be the architect of that story, ensuring our operations deliver both outstanding customer experiences and strong financial results. This role isn’t just about managing processes; it’s about leading people, shaping strategies, and driving excellence across every touchpoint. You’ll guide your team to onboard new customers seamlessly, safeguard profitability, and build long‑term relationships that strengthen our position in the market. From complex project cargo to strategic customer reviews, you’ll be the one ensuring that every detail is captured, every KPI is met, and every client feels the confidence of working with Kuehne+Nagel. Main responsibilities:

- Champion customer success: Ensure the highest service quality, drive engagement, and retain customers through proactive relationship management.
- Guide the team: Build and lead an independent team, providing mentorship, direction, and support to deliver excellence.
- Shape the journey: Oversee customer onboarding, implementation, and reporting, ensuring seamless experiences and profitability.
- Solve challenges: Proactively resolve client issues and escalations, aligning solutions with both customer needs and global initiatives.
- Drive improvement: Lead continuous operational and process enhancements to boost efficiency, service levels, and financial performance.
- Keep compliance strong: Ensure accurate systems reporting and adherence to QSHE and company standards.
- Deliver results: Manage Project Logistics P&L;, meet NPII targets, and establish minimum profitability margins. Requirements:
- Hard skills: Solid freight forwarding and project logistics knowledge, commercial acumen, P&L; management, and leadership experience.
- Soft skills: Clear communication, collaboration across business units, adaptability, and a customer‑centric mindset.
- Personal qualities: A drive to maximise both customer satisfaction and profitability, with resilience in managing change and mentoring talent. Why join Kuehne+Nagel? Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
- Corporate rates for Private Health Care Insurance
- Free Flu Vaccination Program
- Inclusive Gender-Neutral Parental Leave Policy to support all parents
- Attractive long-service awards
- Charity and volunteering events
- Flexible work arrangements
- And more! Apply on Kit Job: kitjobau.com/job/3ri5ir